Refund Policy for Kreta Korr
Our Philosophy on Refunds
At Kreta Korr, we believe in providing our customers with the highest level of satisfaction. We understand that sometimes things don't go as planned, and that's why we've designed a refund policy that is as fair and transparent as possible. Our aim is to make the process straightforward and hassle-free, ensuring that your experience with us remains positive—even when issues arise.
Eligibility Criteria
Refunds are available under specific conditions. To qualify, a purchase or service must meet the following criteria:
- The request must be made within 30 days of the purchase date.
- The product or service should not have been used or altered in any way.
- Proof of purchase is required.
The Refund Process
Requesting a refund involves a few simple steps:
- Contact our customer service team with your order details.
- Our team will review your request and confirm eligibility.
- If approved, you will receive a confirmation email.
- Refunds are processed using the original payment method.
Timeframes for Refunds
Once approved, refunds are typically processed within 5-7 business days. Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Personalized products
- Downloadable software
- Items on clearance or final sale
Partial Refunds
In some cases, partial refunds may be issued. This typically occurs if an item is returned in a used or damaged condition, or if only part of a service was delivered.
Refund Methods
Refunds are generally returned to the original payment method. Alternatively, you can opt for store credit, which can be used for future purchases.
Cancellation Policies for Subscriptions
Recurring subscriptions can be canceled at any time. However, to avoid being charged for the next billing cycle, please ensure cancellations are made at least 48 hours before the renewal date.
Contacting Customer Service
For refund inquiries, feel free to reach out to us:
Phone: +972523676438
Email: info@peakmindsethub.com
Exceptions to the Standard Policy
We strive to accommodate all refund requests, but exceptions can apply, especially for high-value items or bulk purchases. In such cases, additional documentation may be required.
International Refunds
For international customers, please be aware that currency conversion and international transaction fees may apply, which are beyond our control.